Return and refund policy

DESIGN THAT MATTER LTD

1. Overview

At DESIGN THAT MATTER LTD, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help with returns and refunds under the terms outlined below.

2. Eligibility for Returns

You may request a return if:

  • The item is unused, undamaged, and in its original packaging
  • The return request is made within 7–14 days of receiving the product (adjust as needed)
  • You have proof of purchase (order number or receipt)

We reserve the right to refuse returns that do not meet these conditions.

3. Non-Returnable Items

The following items are not eligible for return:

  • Perishable goods
  • Customized or made-to-order products
  • Digital/downloadable products
  • Items marked as “Final Sale”

4. Refund Process

Once we receive and inspect your returned item:

  • You will be notified about the approval or rejection of your refund
  • If approved, your refund will be processed within 5–10 business days
  • The refund will be issued to your original payment method

5. Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account again
  • Contact your payment provider or bank (processing times may vary)
  • If the issue persists, contact us at:
  • Phone number: +447916955703
  • Email: DESIGNTHATMATTERLTD@outlook.com

     


6. Exchanges

We only replace items if they are:

  • Defective
  • Damaged during delivery

If you need an exchange, contact us with details and photos (if applicable).

7. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • Shipping costs are non-refundable
  • We recommend using a trackable shipping method

8. Damaged or Incorrect Items

If you receive a damaged or wrong item:

  • Notify us within 48 hours of delivery
  • Provide photos and order details
  • We will arrange a replacement or full refund

9. 

DESIGN THAT MATTER LTD

Trade name: DESIGN THAT MATTER LTD

Company registration Number : 1669601916696019

Phone number: +447916955703

Email: DESIGNTHATMATTERLTD@outlook.com

Physical address: 30 Riverhead Close, London, England, E17 5PY